The small print
Policies
Our returns, privacy and terms in one place.
Chioma Good Hair
Privacy policy.
Effective from 31 October 2026
Draft for business review. Legal contact details, retention periods and international processing arrangements must be confirmed before launch.
Who this notice covers
Chioma Good Hair is responsible for personal information provided through this Good Hair Global website. This notice explains the information involved in browsing the site and sending an enquiry. It reflects the current website: online checkout, customer accounts and newsletter subscriptions are not yet available.
Information you provide
When you contact us, we receive your name, email address, enquiry topic and the contents of your message. Please do not include payment card details, passwords or sensitive personal information in your enquiry. Your selected country and basket choices are remembered in your browser to support your visit; choosing a country does not calculate shipping or convert prices.
Technical information
Hosting and infrastructure services may process technical information such as IP addresses, browser and device details, request times and error reports to deliver the website and protect it from misuse. This site uses Lovable Cloud to store contact enquiries. External font services receive the information needed to serve the website’s fonts.
Why information is used
Enquiry details are used to answer your questions, provide product guidance, handle privacy requests and maintain a record of correspondence. Technical information supports site operation, security and troubleshooting. Under UK data protection law, responding to a potential purchase enquiry may involve taking steps at your request before a contract; general support and security may rely on legitimate interests, and legal obligations apply where required. Optional tracking would require consent where applicable.
Browser storage and cookie choices
The basket and cookie preferences use local browser storage. Your shopping country uses session storage for the current visit. Optional analytics and marketing choices start off and can be changed using Cookie settings in the footer. No optional analytics or marketing trackers are currently installed, so accepting optional categories does not activate a tracking service. Essential site operation continues if you reject optional categories.
Sharing and service providers
Information may be handled by hosting, storage and infrastructure providers as needed to operate the website and manage enquiries. Disclosure may also be necessary to comply with a lawful request or protect legal rights. Contact submissions are not publicly readable. This website does not currently have a connected Shopify store, payment provider or live social-media feed; this notice does not describe those services as active.
Keeping information secure and for how long
Contact records are stored with access restrictions. No online service can promise absolute security. Information should be kept only for as long as needed to address an enquiry, manage a related matter or satisfy applicable legal requirements. Specific retention periods and deletion arrangements must be confirmed by the business before launch; no automatic deletion period is promised in this draft.
Processing outside your country
Website providers may operate in countries other than your own. Before launch, the business must confirm relevant storage locations and any safeguards required for international transfers under UK or EEA data protection law. This draft does not certify particular transfer arrangements.
Your privacy rights
Depending on the law that applies, you may request access to your information, correction, deletion, restriction, or a portable copy, and may object to certain processing. These rights are subject to legal conditions and exceptions. You may withdraw consent for optional cookies through Cookie settings. Withdrawing consent does not make earlier consent-based processing unlawful. We may need to confirm your identity when handling a request.
Questions and complaints
Use the contact page to raise a privacy question or rights request and select Other as the enquiry topic. The business’s legal identity, postal address and direct privacy email must be confirmed before launch. If you are in the UK, you can also raise a concern with the Information Commissioner’s Office at ico.org.uk; visitors elsewhere can contact their local data protection authority.
Children and external websites
This site is not designed to collect information from children. If you believe a child has supplied personal information, contact us so the matter can be reviewed. Any external website you visit from a link has its own privacy practices; read its notice before sharing information.
Updates to this notice
This notice may change as the business and website develop. Updated versions will show a revised date. A connected shop, payments, customer accounts, marketing or new tracking services require a review of this notice before those features are introduced.
Returns & refunds
The returns and refund policy will be published before orders open.
Cookies & browsing choices
Essential browser storage remembers your basket, your country for the current visit, and your cookie preferences. Analytics and marketing choices are off until you accept them; no optional trackers are currently installed. You can change your choice at any time using Cookie settings in the footer. The full privacy policy will be confirmed before launch.
Terms of service
The terms of service will be published before orders open.