RETURNS, EXCHANGES & REFUNDS

Personal attention, beyond your purchase.

We want every GHG piece to meet the expectations that brought you to us. If something is not as it should be, the GHG Desk is here to listen, review your concern and guide you through the next steps.

Changes & cancellations

Please contact us within 24 hours of purchase if you wish to amend your order.

We can accommodate requests where preparation or production has not begun. Once work has commenced, changes may no longer be possible.

Bespoke Pieces

Bespoke pieces are created to your agreed specifications. Once production begins, they cannot be cancelled or returned for a change of mind.

This does not include if a piece arrives faulty, damaged or is incorrect.

Returns & Refunds

Change-of-mind returns and monetary refunds are not offered once an order has been processed, except where applicable consumer law requires otherwise. Bespoke pieces made to your agreed specifications cannot be cancelled for a change of mind once production begins.

Faulty, damaged, incorrect or misdescribed items are reviewed separately. Nothing in this policy limits your statutory rights, including any entitlement to repair, replacement or refund under applicable consumer law.

If Your Piece Arrives Damaged or Incorrect

Please inspect your order upon arrival and contact the GHG Desk as soon as possible, ideally within 24 hours, if you notice damage, a fault or an incorrect item.

To help us review your concern, please provide:

• Your name and order number • A brief description of the issue • Clear photographs of the piece • Photographs of the packaging and shipping label

We may request a short video where it would assist our assessment.

Where possible, leave the piece in its received condition while we review your concern. Please avoid washing, cutting, colouring, installing or otherwise altering it before contacting us.

Exchanges

Discretionary exchanges are considered individually and require approval from the GHG Desk before a piece is returned.

An approved exchange may be made for a piece of equal or greater value. Any price difference must be settled before the replacement is dispatched.

Return and replacement delivery charges for discretionary exchanges are payable by the client.

Please contact us before sending any item back so we can provide the correct return instructions.

Store Credit & Approved Refunds

Where agreed, store credit may be used towards an eligible future GHG purchase within the validity period confirmed when it is issued. It is non-transferable and cannot be redeemed for cash.

THE GHG DESK

From choosing your piece to receiving it, our team is here to offer personal guidance and attentive care.

You are welcome to contact us at any time. Please include your order number when enquiring about an existing purchase.

These policies may be updated from time to time. The version in effect when you place your order will apply to that purchase. Nothing in these policies limits your rights under applicable consumer law.